Tech Migration
Complete migration from Topsys to Mews (cloud PMS). Every manual process was automated or eliminated. Digital access deployed, replacing physical keys.
Portfolio
Enjoy Hostel
From legacy systems to +31% RevPAR on a 92-bed Paris hostel.
Industry
Hospitality
Website
www.enjoy-hostel.com
Company size
92-bed hostel
Engagement length
Ongoing since 2023
Services delivered
Full Operations, Revenue Management, Digital Transformation
Overview
Enjoy Hostel is a budget hostel on Rue des Plantes in Paris's 14th arrondissement, steps from Alésia Metro and Montparnasse. When we took over operations in 2023, the property had consistent demand thanks to its location and price point, but was running on outdated systems with no automation, no dynamic pricing, and no structured guest experience. Revenue was stagnant despite strong foot traffic and over 5,000 reviews on Booking.com.
The core problem
The property ran on Topsys, a legacy PMS with zero automation. Every reservation, rate change, and channel update was handled manually. Pricing was static, with no response to demand fluctuations, event calendars, or seasonal patterns. Housekeeping was unstructured, supplier contracts were outdated, and access management relied on physical keys with no digital check-in. With 92 beds generating thousands of guest nights per year, every operational friction multiplied fast.
Constraints & reality check
Enjoy Hostel was not in crisis. Guests were coming, reviews were accumulating, and the location did the heavy lifting. Key constraints included:
- Legacy PMS (Topsys) creating manual work at every step
- Static pricing with no revenue management system
- No automated guest communication (pre-stay, post-stay)
- Housekeeping managed without SOPs or structured scheduling
- Supplier contracts unreviewed for years
- Physical key access with no digital check-in
- High guest volume (92 beds) amplifying every inefficiency
Strategic approach
We took over full operations in 2023 and rebuilt the entire operational and commercial infrastructure within the first 90 days.
Revenue Engine
Deployment of dynamic pricing across all channels, all bed types, all segments. Rates now respond to demand in real time instead of sitting on a fixed grid.
Operational Restructure
New housekeeping SOPs with structured scheduling and quality control. Supplier contracts renegotiated across linen, cleaning products, and amenities. Staff roles redefined with clear accountability.
Distribution & Guest Experience
Full channel optimization on Booking.com, Hostelworld, and Expedia. Automated pre-stay and post-stay communication flows implemented. Review collection systematized.
Key initiatives implemented
Quantitative results (2023–2025)
- Complete PMS migration from Topsys to Mews (cloud)
- Dynamic pricing deployed across all channels and bed types
- Digital access system replacing physical keys
- Housekeeping SOPs and structured scheduling implemented
- Supplier contracts renegotiated (linen, cleaning, amenities)
- Staff restructured with clear roles and accountability
- Automated guest communication flows (pre-stay, post-stay)
- Review collection and response process systematized
- Monthly performance reporting and KPI tracking established
+31% RevPAR in 90 days
+26% revenue year-over-year
-18% operational costs
5,100+ Booking.com reviews
Qualitative impact
- The owner fully disengaged from day-to-day operations since 2023
- Staff transitioned to new systems without disruption
- Pricing responds to demand in real time across 92 beds
- Housekeeping quality became consistent and auditable
- Guest check-in went from manual key handover to fully digital
- The property generates significantly more revenue with lower operational costs
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